Grant Custance is a workforce management industry leader and inventor of a worldwide patent with over 20 years of experience in WFM systems and solutions.
About Grant
Grant Custance is Founder and CEO of Melbourne based software company, nimbus.
Grant is the leader and driving force behind nimbus, which specialises in the development of cloud-based technologies, primarily Workforce Optimisation solutions.
nimbus’ sophisticated web and mobile cloud-first platform offers a streamlined, secure, scalable, and compliant solution for businesses to optimise employee scheduling, create the contact centre of the future, and automate telecommunications business continuity deployment to transform clients’ success outcomes.
Grant Custance is the inventor of a globally applicable patent for telephony softphone control via a web application.
Prior to nimbus, Grant Custance founded Open Wave in 1998, where he served as CEO and later Chairman. Open Wave developed and distributed on-premise staff WFM solutions, principally in the call centre market, servicing many high-profile government and publicly listed companies worldwide.
The Journey to nimbus
Open Wave
1998 - 2011
In 1998 Open Wave launches out of a warehouse in Collingwood, Victoria.
By 2002 Open Wave scheduled 80% of all Australian contact centre staff – major clients included: AGL, News Corp, AMP, Australian Government, Fairfax, 6 x Tabcorp Holdings (state-based), Citi Power, AAMI, NRMA, and Qantas.
By 2007 Open Wave scheduled 40% of all UK contact centre staff – major clients included: British National Health Service (NHS), BSkyB, Lloyds TSB, Haringey/Merseyside/Hampshire Constabulary, and Windsor/Glasgow/Manchester local Government.
In 2008 Open Wave secures worldwide contracts: Malaysia Telecom, Vodafone Hutchinson, HCL, Bankers Trust, DHL, Coca-Cola, and the Virgin Group.
Grant was the Chief Executive Officer of Open Wave for 13 years until it was acquired by a leading US technology company in 2011.
Ploytech
2015 - 2020
In 2015 Ploytech is incorporated to build a pure-cloud, Software as a Service WFO solution from the ground up, and by late 2016 BETA testing is completed and Time2Work is launched to market.
In 2017 Ploytech signed watershed contracts with JB Hi-Fi/The Good Guys - Australia’s largest home entertainment retailer; a leading NASDAQ financial services company operating in the US and Mexico; and UK company Serco Group Plc, who deliver essential services to Government in Defence, Justice, Immigration, Health Care in the UK, North America, Asia Pacific and the Middle East.
In 2019 nimbus Connect and nimbus Hub are launched enabling compliant, secure, and nimble solutions for clients moving their end-of-life enterprise technology to the cloud. Major clients include: AMP Life, Bunnings, Melbourne Cricket Club, WA/VIC/QLD/NSW Government agencies.
Grant is chairman of the advisory board at nimbus for all three core solutions.
Grant is the author and inventor of a United States awarded Patent issued by the US Patent office in December 2018. The Patent is revolutionising remote work capabilities and securing platforms for ultimate compliance adherence to create a “live anywhere, work everywhere” world.
nimbus
2020
2021
2022
2023
2024
In 2020 Ploytech is rebranded to nimbus. The solution includes nimbus Time2Work, nimbus Connect and nimbus Hub.
COVID-19 turbocharged the relevance of nimbus' patent. nimbus TIme2Work supports customers to keep COVIDSafe.
Grant speaks with Ausbiz about the COVIDSafe protocols within the nimbus platform.
By early 2021 there are over 100,000 users on the nimbus platform.
nimbus partners with Telstra enterprise for seamless business continuity.
Grant continues to supply opinion and thought leadership to Australian publications on the shifting nature of the workforce and the need for compliance-built solutions.
nimbus signs a strategic alliance partnership with KPMG to provide optimised digital workforce solutions.
Grant joins the panel at Telstra's Partner Collaboration Showcase to discuss leading digital business continuity solutions in collaboration with Telstra.
Grant extends his patent to the UK, Ireland, and Singapore. The patent continues to provide work access security, ensuring compliance in a “live anywhere, work everywhere” world.
Grant presented at Telstra’s enterprise showcase: Compliance in the modern workplace. Highlighting how Workforce Optimisation ensures compliance, engagement, and productivity.
The relevance of AI in the workplace is growing with customers understanding the important role smart technology plays in compliance and people management. Read Grant’s opinion piece published to Australian technology media.
Along with Shane Proctor, Head of Workplace Sales at Telstra, Grant officially launches Telstra Business Resumption Service+, a bulk call-forwarding solution to ensure continuity of communications during planned and unplanned network outages.
Telstra BRS+, supported by underlying technology from nimbus, is available on Telstra’s UCSS portal. Understand why Telstra BRS+ is the premier bulk call-forwarding solution.
Granted patent extension to Australia - securing compliance control of telephony software via a workforce optimisation web application.
Grant and Shane Proctor joined Telstra’s Webinar on The Key to Business Continuity+, highlighting what companies need to do to stay connected to customers and their community.
